We want to make sure that your Abbott Lyon product is 100% perfect, however, if something isn’t quite suitable, then we’re here to help!

You have 100 days from the delivery date to return your order, which means that you have plenty of time to return or exchange your items.

*We hope you can understand that personalised products, earrings and the cleaning kit are not able to be refunded or exchanged (unless faulty), however, if you have any queries regarding your order, please get in touch with our friendly customer service team who will be happy to advise further.

A few things to be aware of:

- All products must be in their original condition, with all packaging intact.
- We cannot accept returns on personalised items. These include all products in the name collection, and any additional engraving or metal letters added to an item. We cannot accept returns on Advent Calendars. If personalised items are found to be faulty we will be happy to replace them.
- We cannot accept returns on earrings. If earrings are found to be faulty we will be happy to replace them.
- We cannot refund gift packaging.
- Returns are processed within five working days of our warehouse receiving them. Please note, it can sometimes take a few days for the refunded money to show in your account.
-We may occasionally ask for the return of faulty items (with UK postage covered by us) to inspect faults and look for ways to improve our products.

If you wish to receive a refund for any products purchased in a 2 for 1 offer, both items will need to be returned. If you would like to exchange just one of these items for an alternative product, then you only need to return the item you are exchanging.

To arrange an exchange or return please email us at returns@abbottlyon.com where our friendly team will be happy to help.

Please note, customers are liable for any and all taxes and fees required by local laws.

Returning your order is super easy.
1. Re-package your item(s) along with a note stating your order number, name and address.
2. Email us at returns@abbottlyon.com and tell us why you want to return your order
3. Print your postage label and stick it on your package.
4. Take it to your local post office.

Make sure you keep your proof of postage and keep an eye out for an email from our returns team where we will keep you up to date on the process of your return.

For UK returns, £2.49 will be deducted from the refund amount as a return handling fee.

In the unlikely event that you receive a faulty item, or your item develops a fault, please get in touch with our friendly customer support team who will be on hand to resolve any issues; hello@abbottlyon.com

We hope you’ll love the Abbott Lyon piece you were gifted, but we understand that sometimes, it might not be quite right for you. No worries though, we’re here to help!

You have 100 days from the purchase date to return your gift, so there’s plenty of time to make sure you find something you truly adore.

Simply reach out to our friendly Customer Services team at returns@abbottlyon.com or chat with us via the Live Chat icon (it’s really helpful if you have the original order number, but no worries if not, however we will need some details from the original order to be able to find your order and support further), and we’ll get you sorted with a credit for the value of your item. This way, you can pick out something you’ll fall in love with

And no need to rush—credits are valid for 3 months, giving you time to browse and discover your perfect piece.

Here’s what to keep in mind this Christmas:

- All returns need to be in their original, gift-ready condition, with packaging intact.

- Unfortunately, we can’t accept returns on personalised items, including our Name Collection, engraved gifts, metal letters, or Advent Calendars. However, if any personalised gift has a fault, we’re happy to replace it.

- Earrings are non-returnable but will be replaced if they are faulty.

- We can’t refund gift packaging.

- Our elves at the warehouse will process your returns within five working days. Please note, it may take a bit longer for us to issue your credit.