Try your purchases on in the comfort of your own home and if they aren’t 100% perfect or you’d like to send them back for a different style just simply follow the steps below.
We hope you love your new Abbott Lyon product, however if something isn’t quite perfect we’re here to help.
If you would like to exchange your order for something else or receive a refund, simply return it within 100 days of the delivery date.
We hope you can understand that personalised products and earrings are not able to be refunded or exchanged (unless faulty), however if you have a problem, please get in touch with our friendly customer service team who will do what they can to help.
A few things to be aware of:
- All products must be in their original condition, with all packaging intact.
- We cannot accept returns on personalised items. These include all products in the name collection, and any additional engraving or metal letters added to an item (unless faulty).
- We cannot accept returns on earrings (unless faulty).
- We cannot refund gift bags or gift cards.
- Returns are processed within five working days of our warehouse receiving them. Please note, it can sometimes take a few days for the refunded money to show in your account.
If you wish to receive a refund for any products purchased in a 2 for 1 offer, both items will need to be returned. If you would like to exchange just one of these items for an alternative product, then you only need to return the item you are exchanging.
To arrange an exchange or return please email us at firstname.lastname@example.org where our friendly team will be happy to help.
How to return your order
Returning your order is super easy.
1. Re-package your item(s) along with a note stating your order number, name and address.
2. Email us at email@example.com and tell us why you want to return your order
3. Print your postage label and stick it on your package.
4. Take it to your local post office.
Make sure you keep your proof of postage and keep an eye out for an email from our returns team where we will keep you up to date on the process of your return.
In the unlikely event that you receive a faulty item, or your item develops a fault, please get in touch with our friendly customer support team who will be on hand to resolve any issues; firstname.lastname@example.org.