Refund policy

We want to make sure that your Abbott Lyon product is 100% perfect, however, if something isn’t quite right, then we’re here to help!

You have a full year from the delivery date to return any non-personalised pieces in your order, which means that you have plenty of time to return or exchange your items.

Our unique Personalisation Promise allows you to exchange any personalised item within 30 days of receiving your parcel. One exchange per item, per original order, is permitted and you’ll be issued with a store credit to re-order something perfect. 

Items bought with a Personalisation Promise store credit aren’t eligible for a second exchange.

A few things to be aware of:

• All products must be in their original condition, with all packaging intact.
• We cannot accept returns on Advent Calendars.
• We accept returns on earrings if they are unworn and in their original packaging. Customers are eligible to return 1 pair of earrings in a rolling 12-month period. 
• We cannot refund gift packaging.
• Returns are processed within five working days of our warehouse receiving them. Please note, it can sometimes take a few days for the refunded money to show in your account.
• We may occasionally ask for the return of faulty items (with UK postage covered by us) to inspect faults and look for ways to improve our products.

If you wish to receive a refund for any products purchased in a 2 for 1 offer, both items will need to be returned. If you would like to exchange just one of these items for an alternative product, then you only need to return the item you are exchanging.

To arrange an exchange or return please email us at returns@abbottlyon.com where our friendly team will be happy to help.

Please note, customers are liable for any and all taxes and fees required by local laws.

 

How to return your order:

1. Re-package your item(s) along with a note stating your order number, name and address.
2. Email us at returns@abbottlyon.com and tell us why you want to return your order
3. Print your postage label that'll provide and stick it on your package.
4. Take it to your local parcel shop.

Make sure you keep your proof of postage and keep an eye out for an email from our returns team where we will keep you up to date on the process of your return.