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Returning an item couldn't be easier with Abbott Lyon! Try your purchases on in the comfort of your own home and if they aren’t 100% insta-worthy or you’d like to send them back for a different style, we’ll happily offer you an exchange or refund within 30 days of your purchase.

You can return them as long as they are in good condition. Please make sure that they come back to us as you received them - with all original packaging, tags and protective stickers intact and no sign of marks or make-up!  

If you’re in the UK or EU we offer FREE 30 day exchanges and returns so you can really fall in love with purchases! We're really sorry, but at this time customers ordering outside of the UK or EU will have to cover their own return postage costs.

Christmas Returns 

Returning an item couldn't be easier with Abbott Lyon, whether it’s a treat for yourself or a gift, all items purchased between 1st November 2018 and 24th December 2018 can be returned until the 24th January 2019 for an exchange or refund.

We even offer FREE returns and exchanges for UK & EU customers!

Please note:

  • Personalised items are NOT eligible for return or exchange (unless faulty)
  • Returned items must be in the same condition they are received in - with all original packaging, tags and protective stickers intact and no sign of marks or make-up
  • Outlet or Sale items are eligible for exchange only
  • Offer items such as two for one require both items returned to be eligible for a refund
  • Earrings may not be returned for hygiene reasons (unless faulty)
  • Items which have already been exchanged cannot be returned
  • Gift Wrapping is not eligible for return
  • Personalised Gift Hampers: are non refundable. Non Personalised Gift Hampers: all items are required to be returned (including the gift box) and in resellable condition for a refund to be issued. If a fault develops with an item in your hamper, please contact us

Faulty items:

In the unlikely event you receive a faulty item, or your item develops a fault, please get in touch with our friendly Customer Support Team who will be on hand to resolve any issues; help@abbottlyonsupport.com

How to Return or Exchange an Item

If you are returning an order in the UK for refund or exchange, click here to print a pre-paid Royal Mail return label.

If you are returning an order in the EU, please get in touch with our (super friendly) team at returns@abbottlyon.com to arrange a return label.

If you are outside of the UK or EU please arrange postage to the below address:

Abbott Lyon Returns,
Clientbase Fulfilment,
Woodview Road,
Paignton,
Devon,
TQ4 7SR,
United Kingdom

We recommend sending your return back by a signed for service to ensure it arrives safely, however, the delivery method is completely up to you. Please make sure you receive and retain a proof of purchase receipt from the courier.

Information to Include With Your Return

In order for us to process your exchange or refund in the quickest manner possible, please make sure to include the completed Returns Form on the reverse of the dispatch note you received with your original order or enclose a note with your order number, name & address.

Processing Your Refund

We will aim to process your refund within 7 days of receipt. This will be processed to your original payment method. Please allow 4 - 7 working days for a refund to appear in your account, as processing times differ between banks.