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LUXE POINTS

FAQ's

What is The Luxe Points program?

This is our way of showing our appreciation towards our loyal shoppers. You’ll earn points for activities on our site, like referring friends, making purchases and following Abbott Lyon on our social accounts. You can use these points to earn money off your purchases and to claim free gifts. The more points you earn, the more options you’ll have to redeem them!

Who can join?

Anyone can join! By creating an account at www.abbottlyon.com you are automatically enrolled in the programme. Click here to get started!

How do I earn points?

You can earn points for every £1 you spend with us and all sorts of other activities, including referring friends and following us on our social accounts. To see all the ways you can earn points click the *Earn Points* tab in the menu.

How do I view my point balance?

You can view your points by signing into your Abbott Lyon account or by signing in and visiting the rewards page.

How do I redeem my points?

On your Luxe Points panel, select the tab on the left called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward by copying the unique code and using it at checkout.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can! The more you earn the more you save!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved - These points can be redeemed on rewards immediately

Pending - These points are needing to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled - These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points. If after a few minutes your points do not appear, please get in touch with us at help@abbottlyonsupport.com .

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How do I leave the program?

We will be super sad to see you go, but If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued. You can do this by contacting help@abbottlyonsupport.com

What happens if I leave and decide to join again?

Just contact us and we'll re-enrol you. However, your point total will begin from zero.

How long will my points last?

Your points will expire 12 months after they were first earned.

Where can I report a problem or give feedback?

We would love to hear from you, feedback helps us with your customer experience! Please use our normal contact details.